A security type refers to the method used when Exness account ownership is required to complete specific actions. You can find how to change your security type within the article listed below:
- Changing your email security type
- Changing your SMS security type
- Changing your authentication app security type
- Changing your push notification security type
Choosing a convenient security type is a highly recommended step to take for your Exness account’s safety, as it mitigates the risk of unauthorized account access.
If you lost access to your current security type, you can change your security type using one of two methods, depending on your situation.
Withdrawal actions from any trading accounts in your Personal Area become disabled for 24 hours if the security type is changed via face scan or video chat verification.
Face scan verification
You can reset your security type to email directly from your Personal Area without contacting Support. Read an article about face scan verification to change the security type. This option is available if:
- You’ve lost access to your registered phone number or mobile device.
- Your current security type is phone number, TOTP, or push notification.
- You have a verified email, phone number, and proof of identity.
During this process, you’ll need to complete a face scan to confirm your identity. Once reset, your security type will be set to email. You can then choose a new security type if you wish.
Do note that after your security type is switched to email, withdrawals will be disabled for 24 hours.
Video chat verification
If you’ve lost access to your current security type (such as a phone number or authentication app), you can request a security type change by opening a ticket from the support hub. You will be asked to verify account ownership through a short video call. Read an article about account verification by video chat.
Once verified, your security type will be switched to email. Do note that after your security type is switched to email, withdrawals will be disabled for 24 hours.